The tall trees obstruct the lake view from the Deluxe Room, which is a letdown for anyone expecting a pristine outlook. Getting there from Tokyo can feel like a mini-adventure with multiple transfers—train, bus, cable car—can make you question your navigation skills. Checkout at 10 AM is a squeeze if you like to lounge in your room until the last minute.

The private bath was a standout experience— good. The facilities were spotless, and the yukatas added a nice touch.

great location but minor issues with service

The access to local attractions was perfect. The private onsen experience provided a cozy and relaxing environment for us.

Service could have been faster during peak times.

Loved the private bath after a long day, but the Wi-Fi was spotty.

the enchanting serenity of open-air baths with stunning lake views while enjoying the friendly staff's impeccable service

Absolutely magical stay with stunning views.

Breakfast was a treat with incredible variety, and the onsen is pure bliss. Our room was spacious, giving us sunsets over the lake—total magic!

Only snag was no lunch options nearby when we arrived, and we had to lug our bags up some steep paths in the rain.

The room was spacious and had a wonderful outdoor bath that we enjoyed daily. The buffet meals were delicious, offering a great variety. The views of Lake Ashi were simply breathtaking, making our stay very relaxing. The shuttle service to the station was efficient and saved us a lot of hassle.

Limited food variety for longer stays.

The hotel boasts a magnificent lobby with an infinite reflecting pool, creating a serene atmosphere. The accessible foot bath area overlooking Lake Ashi added a special touch, making relaxation easy and inviting for seniors like myself.

Room view could be improved for better experiences.

I had a fantastic stay! The private onsen on the balcony made our morning routine a dream. Buffet meals were delicious, and the views of Lake Ashi were lovely. The only downside was limited food variety for longer stays. A wonderful retreat!

Relaxing private onsen experience

I thoroughly enjoyed the private onsen on the balcony of our room, which made for a relaxing experience. The buffet breakfast and dinner offered a good variety of delicious options, and the complimentary shuttle from the station was a convenient touch. However, the dining area felt quite crowded during peak times, affecting the overall tranquil ambiance we were hoping for.

I enjoyed an amazing onsen experience in my room. The buffet meals offered a great variety and were delicious. The views of the lake are fine and relaxing. The shuttle service to the station was efficient and easy. I'd recommend this place for anyone seeking a serene escape. 🌊

Enjoyed the stay with stunning lake views and spacious rooms. The onsen experience was relaxing, but the dining was overcrowded, and the same buffet options for two days was a letdown. The shuttle service needs improvements to avoid long waits. Overall, a great experience with fantastic service.

stunning views and easy access to scenic attractions

I especially loved how beautiful the room was with a private open-air bath right in front of the lake. It was just steps away from the ropeway and the pirate ship cruise, making it easy to explore the stunning sights nearby.

The lobby with its serene atmosphere and gorgeous reflecting pool took my breath away. Plus, the accessible foot bath area was a delight, making relaxation easy for seniors like me, who appreciate a little pampering.

More dining options during rainy days.

The buffet was truly impressive with authentic flavors and the hot spring jacuzzi on the balcony was such a treat! Every moment felt special and rejuvenating.